Ultramar Ferry operates passenger crossings to Isla Mujeres and Cozumel, making it a useful option for an independent island day trip or a transfer to an island hotel. Choosing the correct mainland departure point is the first step: Isla Mujeres services use Cancún terminals, while the Cozumel crossing starts in Playa del Carmen.
Updated October 2, 2026. This independent profile summarizes the operator’s published information and offers planning guidance. Confirm the conditions displayed for your selected ticket before paying.
Routes and departure terminals
- Puerto Juárez–Isla Mujeres: Ultramar’s Cancún terminal is on Avenida López Portillo in Puerto Juárez. The island arrival terminal is on Avenida Rueda Medina.
- Hotel Zone–Isla Mujeres: The operator also lists Playa Tortugas and Playa Caracol departures. Select the specific terminal when checking availability.
- Playa del Carmen–Cozumel: The mainland terminal is NAVEGA, by Avenida Benito Juárez; the island terminal is San Miguel on Avenida Rafael Melgar.
A hotel address in Cancún does not tell you which ferry terminal to use. Compare the ground journey from your accommodation with the departures offered that day. Put the terminal name on your transfer booking and verify that the name matches your ferry confirmation. For Cozumel, include the mainland journey to Playa del Carmen in your itinerary.
Tickets, fares and boarding
Ultramar sells one-way and round-trip tickets. Its booking system distinguishes the selected route and passenger category; resident discounts require qualifying documentation. Compare the final checkout amount rather than relying on an old fare screenshot, and check whether any optional product has been added.
The current terms distinguish open tickets from booked departures. Open tickets generally have six-month validity for the purchased route and category, with possible shorter promotional validity. A booked ticket applies to the selected date and time. Tickets are described as non-refundable, and boarding remains subject to availability.
For arrival planning, the current terms specify 30 minutes before an Isla Mujeres departure and 40 minutes before a Cozumel departure. Allow additional time for traffic, queues and unfamiliar terminals. Have your original ticket ready: online digital tickets may be presented on a device, but photographs or copies of booth-issued tickets are not accepted under the published terms.
Planning an island day trip
Build the day around both crossings. Decide what time you want to reach the island, how you will move around after arrival and which return departure suits your evening plans. Keep a later return option in mind, but verify that it actually operates from your chosen port. Avoid making a tightly timed airport connection depend on the last ferry you could possibly take.
For a beach visit, a small day bag is easier to manage than several loose items. Carry sun protection, drinking water and a secure place for your phone and travel documents. Keep your return confirmation accessible throughout the day. If you are traveling with children, agree on a meeting point before boarding and leave enough time to manage the group without rushing.
The crossing is one part of the trip. Arrange any airport pickup, hotel transfer, island excursion or onward transport separately unless your purchased package explicitly includes it. Browse other directory providers when comparing those arrangements.
Luggage, pets and accessibility
Check the current baggage policy before taking large suitcases, sports equipment or mobility aids. Describe the items accurately when contacting the operator so you can establish how they will be handled on your route. Keep essential medication, valuables and identification with you, and label checked items clearly.
For a pet or an accessibility requirement, ask about the boarding process, seating area and assistance available on the actual departure. Explain whether you need step-free access, help with a wheelchair or space for a carrier. Getting a specific answer before travel is more useful than relying on a general description of the fleet.
Frequently asked questions
1. Does Ultramar sail to both Isla Mujeres and Cozumel?
Yes. Its Isla Mujeres routes depart from Cancún terminals; the Cozumel passenger route connects Playa del Carmen with the island. Select your destination before choosing a mainland departure point.
2. Which Cancún terminal should I choose?
Compare Puerto Juárez, Playa Tortugas and Playa Caracol using your hotel location and the availability shown for your date. Book ground transport to the exact terminal printed on your confirmation.
3. Can I use my ticket from a different port?
Do not assume that you can. The published terms limit tickets to the purchased route. Ask Ultramar about a change before arriving at another terminal.
4. Is a round-trip ticket a full island tour?
A ferry ticket provides the purchased crossing. If you want activities, meals or transfers, check each inclusion in the product description and arrange anything missing separately.
5. Can I take a rental car on this ferry?
This profile covers passenger crossings. Contact the operator about the appropriate vehicle service and its departure point before planning to travel with a car. Also check your rental agreement.
6. How are children’s tickets priced?
Ultramar uses passenger categories, including height criteria on Isla Mujeres routes, and may offer route-specific promotions. Check the current rules for each child and ask what identification or boarding pass is required.
7. Should I bring luggage for an overnight stay?
Pack for your stay, but confirm the allowance and handling arrangements before travel. Ask separately about oversized items and keep essentials in a manageable personal bag.
8. Can weather affect my crossing?
Yes. Service depends on weather and port-authority decisions. Recheck departure information before leaving for the pier and allow flexibility in any onward travel arrangements.
Contact and further planning
Ultramar publishes +52 (998) 460-3084 for telephone and WhatsApp customer service and servicioalcliente@ultramarferry.com for email. Include your route, date, passenger count and booking reference when asking about an existing ticket.
Category: Ferries Location: Isla Mujeres. Explore the Cancún and Riviera Maya directory for additional trip services.
Directory note: This is an independently compiled informational listing. Inclusion does not imply an endorsement, partnership or booking arrangement. The operator’s current ticket conditions govern your purchase.