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Kaokao Chocolate Factory is a family-owned artisanal chocolate maker in Cozumel, producing bean-to-bar chocolate since 2007. Visitors can choose between a hands-on factory tour and a shorter chocolate experience, with tastings and explanations of cacao and chocolate production.
Updated October 2, 2026.
About Chocolates Kaokao
The business sources cacao from southeastern Mexico and emphasizes single-origin Mexican chocolate. Its visitor activities introduce the ingredients, production process and cultural history behind the finished product. The attraction can suit travelers seeking a food-related activity alongside the island’s beaches and marine excursions. It is a working chocolate business with a factory store, rather than an all-day theme park.
The hands-on Chocolate Factory Tour
The full factory tour includes explanations of cacao history and chocolate production, tastings and grinding cacao to prepare a chocolate disc to take home. Visitors view the production kitchens through windows. This distinction matters: a factory tour does not necessarily mean walking through every working production area. Choose this format if making chocolate yourself is the part of the visit you most want to experience.
The shorter Chocolate Experience
Kaokao also promotes a separate experience centered on its cacao-history museum, product samples, explanations and viewing the kitchens. It is described as a shorter alternative. Confirm exactly what is included when booking; the hands-on chocolate-making component should not be assumed to be part of both formats. Travelers with limited island time can compare duration and availability before selecting the option that fits their day.
Tour duration and reservations
The full-tour homepage gives approximately 90 minutes, while its FAQ gives a range of 90–120 minutes. Allow up to two hours for planning, plus arrival and transport time. The operator limits the full tour to 12 guests and requests reservations with advance payment. Arrive at the time specified in your confirmation and avoid relying on a walk-in place, particularly when traveling with a group.
Families and accessibility
The hands-on tour recommends a minimum age of eight, while stating that younger children may attend at the regular fee. Consider a child’s attention span and interest in the activity before booking. The operator describes the tour as wheelchair accessible, without stairs, and involving some sitting, standing and walking on concrete. Communicate your particular assistance needs in advance so the team can clarify the practical arrangements.
Food allergies and product selection
The main site describes its products as vegan and gluten-free. Travelers with allergies should still confirm the ingredients of each sample and ask about shared production equipment before tasting. Explain restrictions when reserving rather than waiting until samples are served. If purchasing chocolate as a gift, check the label and ask how to protect it during the remainder of a warm day on the island.
Factory location and transport
The published address is 1.a Bis Sur between avenues 80 and 85 Sur, Colonia Flores Magón, Cozumel, postal code 77670. The factory FAQ recommends taxi access rather than walking from a cruise pier. Give your driver the factory address and confirmed destination. Arrange the return journey as well, especially if you have another reservation or a required ship-return time after the activity.
Cruise and mainland visitors
Use the confirmed local start time and check how it relates to your ship’s clock. Send your arrival details to the operator and leave a buffer for disembarkation and taxi travel. If staying on the mainland, include ferry crossings and island transport in your plan. A two-hour activity can still occupy much of a day when combined with travel from Cancun or another Riviera Maya resort.
Hours, contact and booking changes
The main site lists Monday–Saturday hours of 9 a.m.–3 p.m. and phone +52 987 871 2954. The tour site gives tours@chocolateskaokao.com and English-language WhatsApp +52 987 116 8993. Confirm availability for your date and preferred language. If a ship is delayed or its itinerary changes, contact the team promptly to discuss the reservation instead of arriving during another booked session.
Before you book
Review the payment, cancellation and rescheduling terms attached to your chosen experience. Compare the full tour with the tasting-focused option and ask whether your party can be accommodated together. Factory-store opening hours should not be treated as a promise of a tour place. This independently compiled listing is informational and does not imply an endorsement, partnership or verified booking arrangement.
Frequently asked questions
Do visitors make their own chocolate?
The full factory tour includes making a chocolate disc. Confirm the format you are booking.
Are both Kaokao experiences identical?
No. The full tour includes hands-on making; the shorter experience focuses on interpretation and tasting.
How long is the full tour?
The official pages describe approximately 90 minutes to two hours. Allow additional time for arrival and transport.
Should I reserve in advance?
Yes. The operator requests reservations and advance payment for the limited-capacity factory tour.
Can young children join?
The tour recommends age eight and above, while allowing younger children at the regular fee. Discuss suitability before booking.
Is the tour wheelchair accessible?
The operator says it is accessible and has no stairs. Confirm any specific assistance or space requirements.
How do I get there from a cruise pier?
The provider recommends a taxi. Confirm the factory address, local start time and return arrangements.
What if I have a food allergy?
Disclose it before booking and ask about ingredients and shared equipment for the samples offered.
Explore more local experiences
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Official website
For current availability, prices and booking terms, visit Kaokao Chocolate Factory’s official website.