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For Reservations Call Toll Free 1-877-890-3663 Worldwide 1-772-236-5101     Contact Us  

Cancun/Riviera Maya is very safe; what you need to know

Frequently Asked Questions:

Booking information

It is a condition of us agreeing to make travel arrangements for you that you agree to the following release and waiver:

All Inclusive World d/b/a Cancun All Inclusive.com, a division of Brooker Holdings, Inc. uses its best efforts to make travel arrangements with airlines, hotels and other parties.  Although we take all reasonable care in selecting suppliers, All Inclusive World has no control over those suppliers and cannot be held responsible for their actions, omissions, or negligence.  All Inclusive World makes no warranties with respect to the accommodation, transportation or other travel arrangements made by it.  Your instructions to us to make travel arrangements on your behalf constitutes your agreement that All Inclusive World and Brooker Holdings, Inc., its principals, directors and employees (collectively “All Inclusive World”) are not responsible for any claims, damages, actions, costs, injury (whether physical or mental) expenses or demands (collectively the “claims”) that may arise during the course of your holiday or travel, even if such claim may have been contributed to or occasioned by All Inclusive World or any of them.

How do we make a reservation through All Inclusive World?
How is payment for my accommodation handled?
When is payment for my accommodation due?
How far in advance do we have to make reservations?
What is the cancellation policy for the accommodation?
Do I get any kind of receipt or confirmation?
Can we request a certain room?
What do the different occupancies mean? Will any resorts accommodate five in the same room?
How do I know this is legitimate?
How do we find out about airfare?
I like the airfare that you quoted, what next?
How is payment for my airfare handled?
When is payment for my airfare due?
When do I get my airline tickets?
My airline tickets arrived today, but they are just passenger receipts?
I received my charter tickets, but they don't look like regular tickets?
Is the airfare refundable?
What is the airfare cancellation in case of war?
Do you offer cancellation insurance?
Is airfare included in your rates?
I checked with the airline, and why are we not on their passenger list?
Can I get a travel agent/interline rate through your agency?
What other destinations do you offer?
 
Things to know before you go
I heard there was a new law passed in Mexico regarding how much money in US dollars we could exchange or spend at a time, can you tell me more about this?
What happens if we arrive to the resort and it is overbooked?
Pemex Alert - important information if you rent a car!
What type of documentation do I need to travel to Mexico?
What documents does a minor traveling alone, or with one parent need?
How much luggage can we take?
What do we do when we arrive in Mexico?
Are transfers included?
How do we get to the Resort?
Should we exchange our money?
Do they accept credit cards at the resorts?
What kind of electricity to they have in Mexico?
Is there a hairdryer/iron/coffeemaker in the room?
How do we get around once we are there?
Is there purified water at the resorts?
Do we need to take our own beach towel?
I know tips are included, but can we tip?
What time is it in Cancun?
Are there casinos in Cancun?
Is there a dress code in effect?
How much duty free can we take back with us?
How old do you have to be to rent a car in Mexico?
Is there baby-sitting available at the Palace Resorts?
What kind of clothing should we pack?

 
How do we make a reservation through All Inclusive World?

To make a reservation at the all-inclusive resort of your choice, you can:
*call toll free 1-877-890-3663 or
*fax to 1-772-337-3798 or
*email to info@allinclusiveworld.com.
Information needed
*Resort you would like to stay at
*Name to book room reservation under
*Number of people in each room
*Age of children, if applicable
*Fax number or email address to fax or email your credit card authorization form to you.
*Mailing address so we know where to send your letter of confirmation once payment has been received
*Phone number

It is a condition of us agreeing to make travel arrangements for you that you agree to the following release and waiver:

All Inclusive World, d/b/a Cancun All Inclusive.com, a division of Brooker Holdings, Inc. uses its best efforts to make travel arrangements with airlines, hotels and other parties.  Although we take all reasonable care in selecting suppliers, All Inclusive World has no control over those suppliers and cannot be held responsible for their actions, omissions, or negligence.  All Inclusive World makes no warranties with respect to the accommodation, transportation or other travel arrangements made by it.  Your instructions to us to make travel arrangements on your behalf constitutes your agreement that All Inclusive World and Brooker Holdings, Inc., its principals, directors and employees (collectively “All Inclusive World”) are not responsible for any claims, damages, actions, costs, injury (whether physical or mental) expenses or demands (collectively the “claims”) that may arise during the course of your holiday or travel, even if such claim may have been contributed to or occasioned by All Inclusive World or any of them.


How is payment for my accommodation handled?

Once your all-inclusive accommodation reservation has been made, we will either fax or email you a credit card authorization form or a cashier's check authorization form.  The information on this form will include your reservation number, the amount owing, the name the room is held under, the number of persons in the room and your check in and check out dates.  Payment can be made by completing the credit card information (we accept MasterCard, Amex and Visa or Discover - some exceptions apply) and faxing it back to the number on the form or by attaching a cashier’s check made out to: All Inclusive World to the form and mailing it back to the given address.  Once your payment is received, we will forward you a Hotel Confirmation Letter, by mail, email or fax, which is your proof of purchase when you check in.  

For all resorts:   If you are departing right away, we would fax or email your letter of confirmation.  All other resorts have the right to cancel any reservations that haven't been paid in full prior to your arrival.


When is payment for my accommodation due?

All Resorts:  There is a $50.00 per person deposit due within 24 - 48 hours of making the reservation, and under normal circumstances the balance is due in full no later than 45 days prior to your vacation date.  There are exceptions to when the balance is due when the resorts offer promotions known as early booking bonus' (EBB).  This is when the resort offers discounted rates for future travel based on receiving the payment early and not just the reservations being held.  When making the reservation one of our agents will explain to you at that time when the balance is due for your reservation and send it to you in writing as well.


How far in advance do we have to make reservations?

Most resorts will take last minute bookings provided there is availability and we are able to contact the booking office (they are not open weekends or holidays).

All resorts have restrictions on last minute bookings during peak periods such as Christmas and Spring (Jan. – Apr.).  Although last minute booking are still possible based on availability, we recommend that during these very popular travel periods reservations are made at least 21 days in advance.

Please note that due to the popularity of Cancun over the last few years, we recommend booking sooner, rather than later.


What is the cancellation policy for the accommodation?

For the resort’s cancellation policies, please see the rate page of your resort choice.

All cancellations are subject to a $100.00 non-refundable administration fee.


Do I get any kind of receipt or confirmation?

Once your payment has been received and processed, we email you your e-travel documents, which is your proof of purchase when you check in.  If you have booked from overseas, then we will either email you your e-travel documents.  The documents have your names, your travel dates, your reservation confirmation number as well as the direct dial phone number for the all-inclusive resort you are staying at.


Can we request a certain room?

In general, all room reservations are made with each resort as “run-of-the-house” bookings, meaning based on availability when you arrive at the resort.  We’re able to “request” any specific room type and location that you would like, such as King Bed, Non-Smoking, Ocean Front etc., and the resorts always make a diligent effort to match the request, but it can not be guaranteed.  Some resorts offer upgrades to certain room “types” such as Jr. Suites or Ocean View rooms etc. for an additional surcharge; however no resort can/will guarantee the exact room.  Payment of the additional surcharge guarantees the style of room, but not necessarily it’s location within the resort.  Many resorts along the Riviera Maya are offered as two resorts sitting side by side, with separate lobbies and facilities.  Unfortunately, although we can request it, even upgraded room types offered for an additional surcharge can not be guaranteed to be on one side or the other.  We include your “room request” on your confirmation letter, which you produce upon checking in, as additional proof of the type of room you’ve requested.


What do the different occupancies mean?  Will any resorts accommodate five in the same room?

The different occupancies such as single, double, triple and quadruple refers to the number of adults staying in one room.  For example, if there are 2 adults in one room, then you would go by the double occupancy room.  If there were 2 adults, and 2 children (according to the resort child age), then the rate would be double occupancy plus 2 children.

There are some resorts that have built special rooms that will accommodate a family of 5, most are called some form of "family" room where they may have bunk beds and a trundle bed or it could be 2 guaranteed adjoining rooms.  The resorts that offer the guaranteed adjoining rooms have not set up these rooms to have ocean views so in Cancun if the resort offers only ocean view then you would be getting ocean view rooms but if the resort offers both lagoon and ocean views the family rooms are facing the lagoon.  On the Riviera Maya these resorts are all garden view rooms.


What types of rooms do you have available?

Most of the resorts have a standard run-of-the-house room, which are furnished with either 2 double beds, or 1 king size bed.  For more information on room types, please click on the link "Room Amenities" under the specific resort that you are interested in to see what kind of rooms are available.  Once you see the different room categories for your resort choice, if you click on the "All-inclusive Rates" link, you will see the price difference between the different room categories.  If there are no price differences, then chances are the resort just has the run-of-the-house rooms.


How do I know this is legitimate?

We are also members in good standing with the Better Business Bureau, and have been since May 1999.  You can check out our company through the BBB Link, and they know us as All Inclusive World, Inc.

We are also members in good standing with IATAN 

We are a member of ARTA - 

We are a member of ASTA -

All Inclusive World is registered with the State of Florida as a Seller of Travel.  Registration #ST-34891.


How do we find out about airfare?

If you need airfare from any major city in the United States, we have very competitive rates.  If you live in any other country, you are going to find your best fares locally.
Information needed:
*Departure city
*Dates of travel
*Number of people in your party
*Ages of children if applicable.  A child under 2 years can fly free as a lap baby.  If you want a seat for your child under 2 years, then you would have to purchase a ticket.  Sometimes, but not always, airlines will have a child fare which applies to children 11 and under.
*Are you flexible with your dates?  E.g. you specify a Saturday to Saturday travel, but are you able to go Friday to Friday, or Sunday to Sunday?  During extremely busy periods such as Thanksgiving, President's Day, and Memorial Day, what is the earliest you can leave, and the latest you can come home.


I like the airfare that you quoted, what next?

If we have found a flight itinerary and rate that you are happy with, and you want to book, here is the
Information needed:
*Full legal names as they appear on your travel documents.  (Valid passport)
*Your all-inclusive resort choice so we can make your reservation.
*Your mailing address so we know where to send your confirmation letter.
*Your email address, so we can email the credit card authorization forms to you.
*Your phone number.
Your credit card number, expiry date, billing address, and CVV number as payment for airfare is usually due at the time of booking


How is payment for my airfare handled?

Once you have reviewed the information that we quoted you and you're happy with the itinerary then we need all of the information if it is scheduled air then for the package the deposit will consist of full airfare plus $50.00 per person toward the room and the balance is due in full no later than 45 days prior to your vacation date.

If the itinerary is bulk airfare (contracted airfare not available to the public), then the deposit is usually $200.00 per person with the balance due in full no later than 45 days prior to your vacation dates.

If the itinerary is a charter flight then the deposit is usually $200.00 per person with the balance due in full no later than 45 days prior to your vacation date.


When is payment for my airfare due?

If you are booking a scheduled flight with a major airline then payment is due at the time of booking.  If we book your flights on a charter or value flight, then you usually have a couple of days before the payment is due.


When do I get my airline tickets?

If the flight you purchased is on a Major Airline, then you should receive your airline tickets no later than 10 business days after your payment has been received.  The flight department will send them directly to your address.  One scenario where you won't get your tickets right away is if there are a few of you traveling together, and you are all paying for your airfare separately, but you are all booked under the same record locator, then you will not receive your tickets until everyone under that record locator has paid.

Charter policy is that they do not issue their tickets until 2 weeks prior to your departure date.  They courier the tickets to our flight department where the tickets are inspected to ensure all information is correct, then they are sent on via courier to you, so you should expect the tickets within 10 days of departure.


My airline tickets arrived today, but they are just passenger receipts?
I received my charter tickets, but they don't look like regular tickets?

Airlines no longer send out the carbon tickets, they all send e-tickets which is just a couple of pieces of paper and are considered your passenger receipt.  The airlines don't usually ask to see your e-tickets when you check in any more either; they usually just ask for your last name and you picture ID, which is a passport for all International travel.
Charter companies are ticketless, so when you get your airline tickets it is actually more like a voucher, but that is the real thing.


Is the airfare refundable?

Airline tickets are always non-refundable unless you pay full fare.

If you book your flight on a major airline for a scheduled flight, your tickets are non-refundable, but you can use the tickets for up to one year from the date of issue for a $100.00 per ticket administration fee, as well as any changes in the fare.  These tickets are non-transferable, meaning that you can not do a name change on a ticket.

If you book your flight on a charter flight, then you have the option of purchasing additional insurance through the charter company who chartered the flight.  There is no set rate for charters, as they all have their own policies, but be sure to ask about cancellation insurance, because it must be purchased with the ticket.


What is the airfare cancellation in case of war?

Each airline has a different policy regarding a possibility of war.  For more information speak to your travel agent. 

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Do you offer cancellation insurance?

We do sell cancellation / trip interruption insurance, it is something that you have the option to purchase, and it isn't a bad idea, because these insurance policies cover cancellation, trip interruption even due to inclement weather, baggage loss, baggage delay, trip delay (meaning that you can each have a place to stay  if you are stranded in an airport somewhere, and additional medical coverage as well.  For trip insurance, it is a good idea to check with your credit card company to see if and what they offer in the form of insurance if/or you use that card.

Travel Guard is a full coverage insurance plan, and you can find the information on what they have to offer at

It is a good idea to read what they offer, as well as what the exceptions are.


Is airfare included in your rates?

Airfare is not included, but we offer excellent rates on major Airlines and Charter flights through our flight department, departing from your city, or the city nearest you, to help complete your affordable all-inclusive vacation.  This is applicable to the United States only.  If you live in a different country, you are going to find your best fares locally.  If you do not purchase airfare through our company, All Inclusive World, it does not affect the rate for your all-inclusive accommodation.  Charter flights only depart from major cities, but offer excellent fares, which depart Friday to Friday, Saturday to Saturday, or Sunday to Sunday.  Charter flights are available for 7 or 14 night stays.   Charter flights do not have different schedules to choose from.  They have one flight that goes from point A to point B, and back again.  They have one time slot for a take off and landing for that day.


I checked with the airline, and why are we not on their passenger list?

If you booked on a scheduled flight with a major carrier, we have supplied you with your record locator number, and when you call to verify with the airline you will show in their system.  If you booked a charter flight, and the charter company chartered a plane from North West, Ryan International or some other airline, you will not be on a passenger list with the airline, because it is not their regular flights, it is a plane that has been chartered which happens to be owned by the airlines.  If you happen to be on a charter, where the charter company has purchased a block of seats on a scheduled flight, you will still not be on the airlines passenger list until 3 days prior to your departure date.  In any case, we have provided you with a record locator with the charter company, and they do have you on the list.  This is their policy.


I heard there was a new law passed in Mexico regarding how much money in US dollars we could exchange or spend at a time, can you tell me more about this?

The Mexican Government passed a new law, which went into effect in Mexico on September 14, 2010 and the reason for this new law is to try to get control over money laundering.

Starting September 14, 2010 the use of CASH American Dollars to make purchases in Mexico will not be as free as it has been in the past.

Many repeat guests to Mexico who have become accustomed to using American Dollars CASH in Mexico as though they were effectively in the United States will notice the difference. Other payment methods such as Credit Cards of all types and all issuing banks, Travelers Check’s, Mexican Pesos and non American Dollars foreign currencies in cash (example Euros or Canadian Dollars) are not affected in any way by this new law.

The most noticeable differences to All Inclusive World's customers will be:
1.Hotels and Exchange Booths will only be able to change a maximum of $1,500 USD CASH per person per month into Mexican Pesos. Previously there was no limit.
2.Businesses in Mexico will only be able to accept a maximum of $100 USD CASH per transaction - but the number of transactions per customer is not restricted.
3.Certain businesses may not be able to, or may choose not to accept American Dollars CASH for any purchase at all (this may include shops etc)
If a customer wants to purchase an excursion (for example) that costs $139 US dollars per person, he/she will only be able to pay $100 USD of this amount in USD CASH and the remainder will need to be in another form of payment (credit card, Mexican Pesos cash, etc).

Vacationers should never carry large amounts of American Dollars cash with them to Mexico, but instead they should consider either using a Credit Card, taking Mexican Pesos cash, taking Travelers Check’s (of any currency) or withdrawing money locally in Mexican Pesos.  If you don't exchange your money prior to arriving into Mexico we have always found in Cancun that you will get your best exchange rate right at the Cancun Airport.


What happens if we arrive at the resort and it is overbooked?

All Inclusive World, d/b/a Cancun All Inclusive.com, a division of Brooker Holdings, Inc. uses its best efforts to make travel arrangements with airlines, hotels and other parties.  Although we take reasonable care in selecting suppliers, All Inclusive World has no control over those suppliers and cannot be held responsible for their actions, omissions, or negligence.  All Inclusive World makes no warranties with respect to the accommodation, transportation or other travel arrangements made by it.  Your instructions to us to make travel arrangements on your behalf constitutes your agreement that All Inclusive World and Brooker Holdings, Inc., its principals, directors and employees (collectively “All Inclusive World”) are not responsible for any claims, damages, actions, costs, injury (whether physical or mental) expenses or demands (collectively the “claims”) that may arise during the course of your holiday or travel, even if such claim may have been contributed to or occasioned by All Inclusive World or any of them.

As per our contracts with the all-inclusive resorts, if they have overbooked their property it is their responsibility to put you into another hotel/resort of the same quality or better.  Although the resorts do their best to not have an overbooking problem, this will happen from time to time.  If this happens, it is something that we have absolutely no control over, therefore, we can not and will not take responsibility for the hotels actions.

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Pemex Alert - Important information if you rent a car!

Just a note to let you know that if you rent a car while in the Cancun area, you may be getting less than you bargained for when you go to put fuel in it.

Here is a list of things to be aware of prior to going to the Pemex Station for magna-sin (unleaded gas).

  • Get out of the car to open the gas cap yourself.  Before you do, make sure that the attendant has zeroed the pump, so that you are not paying for the last persons gas as well as your own.
  • Make sure that you have cash, because they do not take credit cards or checks.
  • Your best choice is to use pesos to pay for the gas, but if you don't have pesos, make sure you agree upon the rate of exchange before they start pumping.
  • Make sure that they do not zero the pump prior to your payment transaction being complete so that you can verify that you received correct change.
While in Cancun in February, 2001, we purchase gas at 3 different Pemex stations, Cancun Airport, Playa del Carmen on Ave. Juarez, and in Puerto Morelos.  The attendants at all 3 Pemex stations tried to steal money from us.

Pemex station by the Cancun airport - The attendant put $207.34 pesos of gas in the car, we gave him $40.00 US which is worth $360.00 pesos at 9 to 1.  The change should have been 153 pesos, but instead he gave us $66.00 pesos and a receipt for $234.00 pesos.  When we asked for the rest of our change, he insisted that the exchange rate was 8 pesos to the US dollar, then he suddenly couldn't speak English any more.  Finally, we found the manager, who confirmed the exchange rate was 9 pesos to the US dollar.  As the manager approached, the attendant cleared the pump so it was hard to prove the amount.  We immediately produced our receipt, only to find that the attendant had written the incorrect amount on the receipt.  It took us 10 minutes worth of arguing to get the correct change back.

Pemex station in Playa del Carmen - As we unlocked the gas cap, the attendant that signaled us over to his pump diverted our attention away from the car by asking how much gas we wanted as he reached for his pump.  While we were looking at him, another attendant had come up behind us and immediately started pumping gas from a different pump.  It had only been a matter of seconds, and we checked his pump right away to find it already at $135.00, he had not reset the pump to zero.  We called over for him to stop, and asked him if he thought we were stupid?  He could not deny that he had been caught, but refused to admit how much was on the pump from the previous customer.  At first he said $50.00 pesos, but he had only been pumping for 2 or 3 seconds, maybe 5 pesos worth  There was no manager to be found, but finally after a 5 minute dispute, another attendant told us that he used the pump on the previous car and it had been for $100.00 pesos.  We were never compensated for the $30.00 peso theft.

Pemex station in Puerto Morelos -  This time we asked for $150.00 pesos worth of gas.  He could only get $118.00 pesos in the car, and immediately reset the pump to zero.  We had seen that it was only $118.00 pesos.  We gave him $200.00 pesos, and he gave us back $42.00 pesos.  When we asked for the other $40.00 pesos, he said that the price was $158.00 pesos.  We then understood why he reset the pump to zero so fast, he thought we didn't see the amount.

So, on our last trip to Cancun, we were short changed in one way or another 100% of the time by the Pemex gas attendants.  It may not seem like much money, but it is the principle that we all work hard for our money, why should it be any different for them.  We have written to the Secretary of Mexican Tourism, the Department of Tourism for Riviera Maya, and the head office of Pemex, regarding this problem, but have not heard back from any of them.

We are experienced travelers, especially when it comes to driving in Mexico.  We thought we knew all the tricks, but it seems to be the standard at Pemex to over charge anybody they can, and not even be discrete about it.


What type of documentation do I need to travel to Mexico?

Travel Documents needed for travel from the United States or Canada into Mexico are as follows:
*Valid passport


Can I get a travel agent/interline rate through your agency?

We are a wholesale travel agency in Florida that specializes in all-inclusive vacations in Cancun and not one of the all-inclusive resorts in Cancun, Mexico. You must contact the resort directly for these special rates.  All contact phone numbers are listed on our site for each resort property.  Please refer to main page for each property.  If you are located in the US or Canada you will need to dial 011 before dialing the number listed there.  If you are calling from outside the US or Canada you will need to dial 001. 


What other destinations do you offer?

We specialize in all-inclusive vacations to Cancun, Mexico (Cancun, Mayan Riviera and Cozumel) and all of our agents here have stayed at all of the resorts we offer.  We have expanded our offerings to other all inclusive resorts throughout the Caribbean, so please contact us if you have another destination in mind, or you can click this link and book through our online booking engine.  We are a full service agency so if you don't want to search for your own vacation please don't hesitate to contact us by phone or email and we would be more than happy to put together your next all inclusive vacation for you.


What documents does a minor traveling alone, or with one parent need?

A minor traveling alone or with an adult, must have their own passports, even babies.  If the minor is traveling alone, he/she must also have a notarized letter signed by all parents or legal guardians, giving the minor permission to travel out of the country.  If the minor is traveling with one parent, he/she must have a notarized letter signed by the parent or guardian not traveling, giving the minor permission to travel with the one parent or guardian.  A custody document should be provided in the event a minor is in the custody of one parent.  A death certificate should be provided if one parent is deceased.


How much luggage can we take?

With all the changes in baggage restrictions and charges we try our best to update the information as it changes; please click on the Airline Baggage Policy link to find this information.
*Some carriers have different luggage restrictions which is usually in writing with your airline tickets.


What do we do when we arrive in Mexico?

After your plane has landed and you have exited the Immigration area, you will need to present your completed Mexican Tourist Card, and travel documents to an Immigration officer.  You will need your Tourist Card to leave Cancun, so keep it safe.  If you lose your Tourist Card, you may obtain a copy or permission to leave from the Immigration office located in downtown Cancun.

Once you clear Immigration, you gather up your luggage and proceed to the Customs area.  You will approach what looks like a traffic light, and be instructed to push the button.  If you get a green light, you can proceed, and if you get a red light, you will be instructed to open your luggage.  This is done at random.  U.S. visitors to Mexico may bring up to 200 cigarettes, 50 cigars, and one liter of alcohol with them into Mexico.


Are transfers included?

Transfers are not included in our all-inclusive accommodation rates.  We are able to offer a prepaid, round-trip transfer through Royale Tours.  The rates below are listed round-trip, per person and are only applicable when booking an all-inclusive package with our agency, Cancun All-Inclusive.com. 

 

Location Adult Rate (12 yrs & older) Child Rate (ages 2-11)
Cancun Hotel Zone: $24.00 USD per adult r/t $16.00 per child r/t
Zone 2: $32.00 USD per adult r/t $22.00 per child r/t
Zone 3: $37.00 USD per adult r/t $25.00 per child r/t
Zone 4: $47.00 USD per adult r/t $32.00 per child r/t
Zone 5: $56.00 USD per adult r/t $38.00 per child r/t

The resorts located in these zones are as follows:

Zone: Resorts:
Cancun Hotel Zone Cancun Hotel Zone including Moon Palace/Sunrise
Zone 1 Paradisus Riviera Cancun,  Excellence Riviera Cancun
Zone 2 Iberostar Paraiso Beach/Del Mar/Lindo, Secrets Capri
Zone 3 Gran Porto Real, Royal Porto Real, Grand Coco Bay, Reef Playacar, Allegro Playacar, Royal Hideaway, Riu Playacar, Riu Palace, Riu Yucatan, Riu Tequila, Iberostar Tucan/Quetzal, Grand Xcaret
Zone 4 Aventura Spa Palace, Barcelo Maya Beach/Caribe, Xpu-Ha Palace
Zone 5 Bahia Principe Tulum/Akumal, Dreams Tulum

The taxis are usually a convenient, affordable, and safe mode of transportation from and to the airport, but currently the taxi's are having a dispute with the airport.  Until this has been resolved there are no taxi's at the airport, only buses and vans.  Therefore, we advise that it would be better that you arrange your transfers prior to departing for your vacation.  In other areas, the taxi drivers have to stop at check points with their license and identification, again, well regulated.  Always agree on a price before you get into the taxi.

Special note:  we are aware that if you purchase a package to Cancun through other companies that the transfers are included.  We would like you to be aware that the price of your transfer is still incorporated into your package, so you are still paying for it.


How do we get to the Resort?

If you purchased the round-trip transfer, then you should received a Royale Tours transfer voucher from our company .  Once you have cleared Immigration and Customs, look for the Royale Tours Representative (wearing gray pants and a navy blue dress shirt) in the main airport area.  The Royale Tours representative will be holding a sign with your name on it, and once they receive you, you should present your transfer voucher labeled Airport to Hotel (keep the other portion for the Hotel to Airport), and they will give you further direction.  You will be contacted at the resort by Royale Tours representative to make arrangements for your departure.

**If you are taking a taxi, then you pay at the taxi booth inside the airport, prior to leaving the building, and take the voucher to the driver.  When you depart, one of the bell men at the resort will hale you a taxi.  The rates are posted in the lobby.***  Applicable once taxi dispute with the Cancun airport is resolved.


Should we exchange our money?

US currency is widely accepted in Mexico.  It is best to have your cash in small denominations, as it is easier to get change for small bills.  The exchange rate fluctuates daily, so it is a good idea to exchange a little at a time.  It doesn't hurt to pack a calculator to help figure out the exchange.  If you do need to exchange your money, there is a money exchange in the lobby of each of the resorts.  The hotel policy is to not accept any bills that have ink markings, or have been torn.  If you find yourself with a wallet full of old bills, you may want to change them before leaving for Mexico.


Do they accept credit cards at the different Resorts?

The resorts all accept Visa, Master Card, and American Express.  The Discover card is not accepted in Mexico.


What kind of electricity to they have in Mexico?

The standard electrical current in Mexico is 110 volts, the same as the U.S.


Is there a hairdryer/iron/coffeemaker in the room?

There is a hairdryer in the rooms at all of the different resorts except the Caribbean Village Cancun.  There is a coffee maker in each room at all the resorts except the Caribbean Village Cancun, and all of the Iberostar Resorts.   An iron is available upon request, but is not standard equipment for each room.


How do we get around once we are there?

Taxis are available 24 hours a day from the resorts.  The rates are posted in the lobby of the Resorts, but are not applicable when catching a taxi back to the resort.  It is important to agree on a fare before getting in the taxi.  The bell men at the resort may be able to tell you what is an acceptable fare.

Car Rental is available at the airport, or at the resort.  You want to check with your local car insurance company to see if your insurance covers you while driving in Mexico.  There is still tax and insurance on top of what rate you are quoted, which usually runs an additional $20.00 per day, so you want to make sure they give you the full price, including tax and insurance.  If your local auto insurance does not cover you while driving in Mexico, you may have to purchase additional insurance.  If you get into an accident in Mexico, the deductible is $1,000.00 U.S., and you have to sign an agreement or not rent the car.  Read everything carefully before signing.

For guests staying in a Palace Resort on the hotel zone, there is a bus service available on the hotel zone, and is the cheapest way to get around.  A special air-conditioned shuttle bus system that runs all day, to all points in the hotel zone and to downtown Cancun.  The bus to anywhere on the hotel zone is approximately $0.60 U.S.

 

Is there purified water at the resorts?

If you are staying on the Hotel Zone in Cancun, the tap water is all purified.  Cancun has a very modern, and functional water filtration system that supplies the entire hotel zone.  Therefore, the water from the tap is purified.  The resorts on the Cancun Hotel Zone, do not offer bottled water.  If you are staying at one of the resorts on Cozumel, Playacar, or the Riviera Maya, they all offer bottled water, and have their own water purification systems.  This makes it safe to eat the produce, and brush your teeth without having to worry about using bottled water for these purposes.


Do we need to take our own beach towel?

Beach towels are available pool side at every all-inclusive resort.  You are given your own towel card, which they take from you in exchange for the towel.  When you return the towel, they return your towel card.  If you don't return the towel, you will not have your towel card when you check out, and you will be charged for the towel(s).


I know tips are included, but can we tip?

Tips and taxes are included in your all-inclusive resort vacation package.  The staff will never hesitate, or gesture for a tip.  However, tipping is still a personal thing.  If you are accustomed to tipping, and you receive exceptional service (which you will at every resort), and want to tip, I am sure they could use the money.


What time is it in Cancun?

Cancun is on Central Time.


Are there casinos in Cancun?

The only legal gambling in Mexico is sports betting.  There are no casinos in Mexico, but the resorts do have Casino Nights, but you don't play for money, you play for prizes.  The Moon Palace Sunrise now has slot machines, but the prize is not cash.  Your winnings are in the form of vouchers that are good only for Palace Resorts.  For example, you can use your winnings in the gift shop, or toward your next vacation, depending on how much you win.


Is there a dress code in effect?

There is a dress code in effect for the gourmet restaurants at any of the resorts, the night clubs, and some of the nightly entertainment.  The dress code is long slacks, and sleeves for the gentlemen.  You can dress up formal if you want to, or remain casual.  There is a variety of fashion, and regardless of how you dress, you will fit in.

If you decide to go to some of the hot spots on the hotel zone during the evening, then it is recommended that you dress up, as there is a dress code in effect.  A tie is not necessary.


How much duty free can we take back with us?

U.S. citizens returning home from Mexico may bring back purchases totaling $300.00 and one liter of alcohol, duty free.


How old do you have to be to rent a car in Mexico?

You have to be at least 21 years old to rent a car in Mexico, and you need a major credit card.


Is there baby-sitting available at the Resorts?

The resorts hire the senior staff of the resort for in-room baby-sitting.  This is available for an extra charge, and varies for each resort chain.  An example of current pricing would be $10.00 US per hour, plus an additional $1.00 per hour for each additional child.


What kind of clothing should we pack?

You want to pack your basic summer clothing, your bathing suit, some dress clothes, don't forget sunscreen (environmentally friendly sunscreen), a disposable underwater camera (just a suggestion), and comfortable walking shoes.  It isn't  a bad idea to pack a light sweater in case the air-conditioning in the public areas is too cool for you.

If you are traveling from a colder climate, it is not a bad idea to dress in layers.  Wear your summer clothes, and put your warmer clothes over top, so that you can peel off the layers are you enter warmer climates.  Make sure that you leave room in your carry on luggage to put your cold climate clothes in.

If you plan to do a lot of shopping while in the Cancun area, then you might want to pack an extra bag to carry your purchases in on the way home.


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